Relatives and carers feedback regarding the Letters for Loved Ones service

Thank you for using the Letters for Loved Ones service via LettersForLovedOnes@uhb.nhs.uk, set up to help you to stay connected to your relative/friend whilst visiting is suspended at our hospitals.

We are keen to obtain feedback about this service so that we can understand the impact it has had during this difficult time. We will use this information to inform how we do things going forward. We would like to hear about what worked well and what we could improve.

We will not be able to respond directly to your feedback as all information will be gathered anonymously and treated confidentially.

As part of our commitment to building healthier lives, we aim to provide the best care and service to our patients and carers. Your views will enable us to improve the quality of care we offer.

If you chose "other", please provide details of which site your feedback relates to

Which ward, department or service is your feedback about?*

How did you hear about the Letters for Loved Ones service?

Hospital website
Hospital staff told me about it
A friend or family member told me about it
Other

If you chose "other", please tell us how you heard about the service

Is using this service the only way you have been able to keep in touch with your relative/friend during their time in hospital?

Yes
No - I have also kept in touch in other ways

Have you experienced any problems using the service?

Please give details of any problems you have experienced

Please tell us about the impact this service has had in terms of helping you to stay connected to your loved one whilst they have been in hospital

Please tell us about the impact this service has had on your loved one during their time in hospital

Is there anything we could do to improve the Letters for Loved Ones service?

Please give details of how we could improve the service

About you

Which of the following best describes your gender?

Female
Male
Prefer not to say
Prefer to self-describe

If you chose "prefer to self-describe", please tell us how you describe your gender:

Do you identify as transgender?

Yes
No
Prefer not to say

If you chose "prefer to self-describe", please tell us how you describe your sexual orientation:

To which of these ethnic groups would you say you belong to?

Do you have any of the following longstanding conditions? (Please select all that apply)