Your views
Your feedback is vital to us as we continue to increase the quality of our services.
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Date: 21 November 2024
Time: 13:09
September 2015 results
The Outpatients Friends and Family Test result for September 2015 is 94%. This is based on 1255 responses.
| Area | Total number of responses | Would recommended | Would not recommended |
|---|---|---|---|
| Outpatients | 989 | 92% | 3% |
| Imaging (including X-ray) | 20 | 100% | 0% |
| Therapies | 246 | 97% | 1% |
| Total | 1255 | 94% | 3% |
We’re doing this well
- We deliver a consistently friendly, efficient and professional service to patients and visitors
- Staff listen to patients attentively and always go that extra mile
- Patients are well informed and communicated with
We’re working on this
- Staff are undertaking further qualifications in customer care to ensure that patient needs are dealt with in the best way possible
- A patient pager system is now in use across the Outpatient Department. Patients can now go and buy refreshments and walk around the hospital grounds without worrying about missing their appointment
