Your views
Your feedback is vital to us as we continue to increase the quality of our services.
You are here:
Date: 21 November 2024
Time: 12:59
September 2016 results
The Outpatients Friends and Family Test result for September 2016 is 95%. This is based on 1184 responses.
| Area | Total number of responses | Would recommended | Would not recommended |
|---|---|---|---|
| Outpatients | 897 | 94% | 3% |
| Imaging (including X-ray) | 100 | 92% | 4% |
| Therapies | 187 | 99% | 0% |
| Total | 1184 | 95% | 2% |
We’re doing this well
- Staff are friendly, understanding and patient
- Prompt and efficient service – the Anticoagulation Team in particular
We’re working on this
- We are working to reduce waiting times in the Ophthalmology Department following feedback received through the Friends and Family Test. In the meantime, we are providing pagers for patients to use so they can move freely around the hospital whilst they wait
- We are also increasing the frequency of tea trolley visits to each area to provide more opportunities for refreshments
