Your views
Your feedback is vital to us as we continue to increase the quality of our services.
You are here:
Date: 23 April 2024
Time: 11:23
May 2015 results
The Outpatients Friends and Family Test result for May 2015 is 96%. This is based on 1999 responses.
| Area | Total number of responses | Would recommended | Would not recommended |
|---|---|---|---|
| Outpatients | 1930 | 96% | 2% |
| Imaging (including X-ray) | 13 | 85% | 15% |
| Therapies | 56 | 98% | 0% |
| Total | 1999 | 96% | 2% |
We’re doing this well
- Delivering a seamless and efficient service from the reception desk to consultation room
- Staff are courteous and polite
- Clinical staff explain procedures and treatment plans to patients in a clear and precise way
We’re working on this
- The Outpatient Department is working with each speciality to reduce waiting times and change appointment systems
- Signage within Area 2 is being reviewed in order to be replaced by new signs that are clearer and more informative for patients
- We are currently working with our booking centre and patient experience team to improve the content and efficiency of our patient letters
