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Date: 11 June 2023

Time: 00:42

Who to contact

As a carer, if you have any questions, concerns or comments, please speak to a member of staff on the ward or department.

Carer coordinator service

There are two carer coordinators working across the Trust covering the Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Solihull Hospital, Good Hope Hospital and the Birmingham Chest Clinic. The carer coordinators are available Monday to Friday from 09:00 to 17:00. The coordinators work alongside staff to identify carers and provide support with:

  • Helping carers to recognise their caring role and expertise
  • Acting as an advocate, i.e. discharge planning
  • Information about support and resources available whilst attending hospital
  • Signposting to external organisations for information and support, e.g. carers assessment, grants, community support

Contact the carer coordinators

During the ongoing COVID19 virus situation if you need urgent advice/support as a carer please email: Alternatively, you can call the Patient Advice and Liaison Service (PALS): 0121 424 0808.

At Queen Elizabeth Hospital Birmingham:

Tel: 0121 371 3438

At Heartlands Hospital, Good Hope Hospital and Solihull Hospital:

Tel: 0121 424 3945

If you would prefer to make contact online, please complete the online referral form, available via the link at the end of the page.

Other sources of contact for advice and support at the Trust include:

  • The Patient Advice and Liaison Service (PALS), who work in partnership with patients and staff to help improve services for our patients
  • The Chaplaincy

Contact details for these teams can be found via the links below.

Related pages

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