Your views
Your feedback is vital to us as we continue to increase the quality of our services.
You are here:
Date: 20 April 2024
Time: 08:06
You said, we did
The Trust receives feedback in a variety of ways and acts on the feedback received to improve the patient and visitor experience at our hospitals.
Feedback is received via the patient experience surveys, such as the Friends and Family Test, the PALS team, Patient and Carer Council members and informal conversations with members of staff.
Positive feedback is shared with the relevant members of staff and where possible, good practice is shared across the Trust.
Areas for improvement are investigated and changes are made. See below for some positive changes which have taken place at UHB as a result of feedback.
Further information
You said, we did – Oceano systemWhat we did in response to your feedback regarding the Oceano system ethnicity demographic field.You said, we did – hand patient pathwayWhat we did in response to your feedback regarding the pathway for patients with acute hand injuries.You said, we did – Clock Tower RestaurantWhat we did in response to your feedback regarding opening times and hot food options at the Clock Tower Restaurant.You said, we did – blood testsWhat we did in response to your feedback regarding blood tests on Ward 621.You said, we did – sexual health online booking systemWhat we did in response to your feedback regarding the sexual health online booking system.You said, we did – Acute Oncology Unit trolleysWhat we did in response to your feedback that Acute Oncology Unit chairs could be uncomfortable for long periods.You said, we did – new weekly restaurant menus"You said, we did" provides examples of how your comments have made a difference at UHB.You said, we did – female nightgowns"You said, we did" provides examples of how your comments have made a difference at UHB.You said, we did – flash cards"You said, we did" provides examples of how your comments have made a difference at UHB.You said, we did – Shuttlebug benches"You said, we did" provides examples of how your comments have made a difference at UHB.You said, we did – Ward 513"You said, we did" provides examples of how your comments have made a difference at UHB.
